Every eCommerce business owner tries to sell more: this is the basis of every online store’s existence. And while you can spend thousands of dollars on marketing campaigns and try different tactics to increase revenue, you still can fail if you ignore the importance of having loyal customers.
Loyal customers are the supreme power of any business. Studies report that 80% of your profits will come from 20% of your existing customers. Loyal customers are unique and need to be treated that way. You must never forget that loyal customers don’t only buy because you have a special offer or a great discount. Loyal customers are eager to continue buying your products if you continue to provide them with the same level of quality and user experience. Here are the best tips to improve your customer loyalty program and improve your sales.
The Most Effective eCommerce Customer Loyalty Techniques
1. Exceed Customer Expectations
Making an online purchase is riskier than buying it in physical stores. Customers can’t see the actual product or feel it in their hands. All they have to do is rely on the products’ images, videos and react templates that you’ve chosen to use. So basically, they may have some expectations before making the purchase, and you have to meet and exceed them. This is why having high-quality products is essential. Of course, you can deceive your customers once but don’t hope for them to return the second time. Instead, provide realistic and appealing images to avoid miscommunication. Invest in good quality, and you’ll have more significant results in the long run.
2. Engage With Your Customers on Social Media Platforms
eCommerce shops may appear cold and distant to many users. Even if you put a lot of time and effort into your E-commerce development, still, most customers aren’t sure how they can contact you if any inquiries or problems arise. Fortunately, social media platforms are exceptionally good at keeping in touch with your clients. Every business should be on multiple social media platforms, so users can easily find and follow you. You can even encourage them to follow your social media pages after the customers make their first purchase. Additionally, you can even add a Facebook chatbot to your website and link your platform to your social media accounts more.
3. Reward Your Loyal Customers
We’ve mentioned before how special your loyal customers are, and they most certainly deserve special treatment. First, however, you must show how much you appreciate your customers, or you can lose them forever. The best way to do this is to design a loyalty program with a reward points system. Of course, a “thank you” letter is a nice touch, but it’s more meaningful when you spend a few dollars to show your appreciation.
For business owners, marketing and sales are never-ending processes, but it helps if you can keep loyal customers buying from you for an extended period. Customer loyalty is the most crucial aspect in determining whether or not a customer would return. Therefore, building consumer trust and loyalty is critical to your eCommerce business’s long-term success.
By implementing the tactics mentioned in this article, you will be able to boost your client retention rate significantly.